Last updated: 18 September 2026
If you're not happy with photor, you can request a full refund of any subscription charge within 30 days of that charge — for any reason, no questions asked. This applies to both your first payment and any renewal charge.
photor has no self-service free trial; trials are arranged individually on request. Where we grant one, no payment card is required to begin it, and you're only charged if and when you actively choose to subscribe afterwards — there's nothing to cancel to avoid a charge if you simply don't subscribe.
Email hello@photor.cc with the email address on your account, or use the refund/support option in the receipt email Paddle sends you for the charge. Since Paddle.com Market Ltd is the Merchant of Record for your purchase, they process the actual refund payment back to your original payment method; we handle the request and instruct them to refund on our side. You'll normally see the refund within 5–10 business days, depending on your bank or card provider.
You can cancel your subscription at any time from your account page. Cancelling stops future renewals — you keep access until the end of the billing period you've already paid for. Cancelling on its own doesn't trigger a refund for the current period; if you'd also like a refund for a recent charge, see Section 1.
If you're a consumer based in the EU/EEA, you also have a statutory 14-day right of withdrawal from your purchase under EU law. Our 30-day money-back guarantee in Section 1 already covers this — you don't need to invoke the two separately, the same request gets you a full refund within either window.
We ask that this policy is used in good faith. We may decline a refund, or limit future trials, in cases of clear abuse — for example, repeatedly starting new trials or subscriptions on the same account/organisation purely to request refunds each time.
Questions about a charge or a refund? Email hello@photor.cc and we'll help.
CAPTURE · LOCATE · VALIDATE · hello@photor.cc