Terms of Service

Last updated: 18 September 2026

1. Who we are

photor, registered with the Dutch Chamber of Commerce (KVK) under number 42138416, VAT/BTW number NL005527372B78, Amstelveenseweg 233II, 1076CP Amsterdam, the Netherlands ("photor", "we", "us", "our") provides this service. You can reach us at hello@photor.cc, which is the fastest route for anything about your account, a report or an invoice.

2. What these terms cover

These Terms of Service ("Terms") govern your access to and use of the photor website (photor.cc) and the photor application (web and, where offered, desktop) — together, the "Service". By creating an account, starting a trial, or subscribing, you agree to these Terms. If you're accepting these Terms on behalf of a company or other organisation, you confirm you have the authority to do so and "you" refers to that organisation.

3. The Service

photor helps field inspectors capture, geo-locate, annotate and report on solar PV, battery storage (BESS) and thermographic inspections — including photo capture and GPS placement, on-device text/nameplate recognition (OCR), annotation and finding management, and generation of inspection reports referencing relevant industry standards.

photor is a documentation and reporting tool. It does not perform inspections, certify equipment, or replace the judgement of a qualified inspector. You remain solely responsible for the accuracy, completeness and compliance of any inspection, finding, or report you produce using the Service, and for following applicable safety procedures and standards. Any reference within the Service to a standard (e.g. IEC, NEN, NFPA) is provided for orientation only and is not a certification that a report satisfies that standard.

4. Accounts

You need an account to use photor. You're responsible for keeping your login credentials and license key confidential and for all activity under your account. Tell us straight away at hello@photor.cc if you suspect unauthorised use. photor is intended for business and professional use; you must be at least 18 years old to create an account.

5. Subscriptions, trials, billing & payment

• Trials. photor does not offer a self-service free trial. Trials are arranged individually on request; where we grant one, we agree its length with you in writing, no payment card is required, and it does not auto-convert to a paid plan — you choose whether to subscribe when it ends.
• Subscription plans and price. photor is sold per inspector seat: €79 per seat per month, or €790 per seat per year (the equivalent of ten months). Prices are exclusive of VAT, which is calculated and shown at checkout based on where you are. Every feature is included in both plans; there is no per-project, per-report or per-photo charge, and people who only read reports do not need a seat. The price that applies is the one shown at checkout when you subscribe.
• Paddle as Merchant of Record. All payments are processed by Paddle.com Market Ltd ("Paddle"), who acts as the Merchant of Record for your purchase. This means Paddle — not photor — is the seller of record on your invoice/receipt, handles payment processing, calculates and remits applicable VAT/sales tax, and is your point of contact for billing and payment-method issues. Your purchase is also subject to Paddle's Buyer Terms.
• Auto-renewal. Subscriptions renew automatically at the end of each billing period (monthly or annually, matching your plan) until you cancel. You can cancel any time from your account page; cancellation takes effect at the end of the current billing period.
• Annual plans. An annual seat is charged once for the year and its price is held for that year, including through any price change under the clause below. A seat is not tied to a named individual — you can move it to a different inspector as your crew changes.
• Price changes. We'll give you at least 30 days' notice by email before a price change takes effect for your subscription. Continuing to use the Service after that date means you accept the new price.
• Refunds. See our Refund Policy.

6. Your content

"Your Content" means the photos, annotations, project data, PDFs and reports you upload to or create in photor. You retain all ownership rights to Your Content. You grant us only the limited rights needed to store, process and display Your Content back to you in order to operate the Service (for example, running OCR on a nameplate photo, or rendering your report).

By default, photor also uses a small, specific slice of Your Content — the cropped image region and text description of an individual annotation — to help train and improve photor's own recognition models, with GPS/EXIF location data stripped and project names hashed before that use. You can turn this off per project at any time in Settings. Full details are in our Privacy Policy.

You confirm that you have the necessary rights and permissions to upload Your Content (for example, permission to photograph the site and equipment you're inspecting), and that Your Content doesn't infringe anyone else's rights or break the law.

7. Acceptable use

You agree not to:

• use the Service for anything unlawful, or to infringe someone else's rights;
• try to reverse-engineer, decompile, or extract the source code or models behind the Service, except where the law gives you an unwaivable right to do so;
• interfere with or disrupt the Service, attempt unauthorised access to another user's account or data, or probe/scan for vulnerabilities without our written permission;
• resell, sublicense or provide the Service to third parties as your own product without our written agreement;
• upload content that is unlawful, infringing, or that you don't have the right to upload.

We may suspend or terminate accounts that breach this section.

8. Intellectual property

photor and its underlying software, models, design and branding are owned by us (or our licensors) and are protected by intellectual-property law. These Terms don't transfer any of that to you — you get a limited, non-exclusive, non-transferable right to use the Service for your own business purposes for as long as your subscription is active.

9. Service availability & changes

We aim to keep photor available and reliable, but the Service is provided without a guaranteed uptime commitment at this stage, and we may need to change, suspend or discontinue features from time to time. We'll give reasonable notice of any change that materially reduces the Service's functionality where practical.

10. Termination

You can stop using photor and cancel your subscription at any time from your account page. We may suspend or terminate your account if you materially breach these Terms (including Section 7) and don't fix the breach within a reasonable time after we notify you, or immediately in cases of serious misuse. On termination, your right to access the Service ends; we'll retain Your Content for a reasonable period as described in our Privacy Policy to allow you to export it, after which it may be deleted.

11. Disclaimers & limitation of liability

To the maximum extent permitted by law, the Service is provided "as is" without warranties of any kind, and we're not liable for indirect, incidental, special or consequential damages, or for lost profits, data or business, arising from your use of the Service. Nothing in these Terms excludes liability that can't be excluded under Dutch law (for example, liability for intent or gross negligence). Where liability can be limited, our total liability to you for any claim arising from the Service is capped at the amount you paid us for the Service in the 12 months before the claim arose.

As set out in Section 3, you're responsible for the accuracy and compliance of your own inspection work — photor is a tool that supports that work, not a substitute for professional inspection judgement.

12. Governing law & disputes

These Terms are governed by the laws of the Netherlands. Disputes will be submitted to the competent court in Amsterdam, the Netherlands, without prejudice to any mandatory consumer-protection rights you have to bring a claim in your own country of residence if you qualify as a consumer under EU law.

13. Changes to these Terms

We may update these Terms from time to time, for example to reflect changes to the Service or the law. We'll post the updated Terms here with a new "Last updated" date, and for material changes we'll email account holders at least 30 days before the change takes effect.

14. Contact

Questions about these Terms? Email hello@photor.cc, or write to photor, Amstelveenseweg 233II, 1076CP Amsterdam, the Netherlands.